![]() We stayed at Ceasars Palace for 4 nights. I don’t know if I will ever stay at Caesars again. I asked the bartender could he add more ice to make slushy, short answer- no. What I received for $35 was a syrupy and watery melted concoction - straight nasty. ![]() Lastly, I was really looking forward to sipping delicious frozen cocktails poolside. No one answers the phones so i had to go to the front desk to get access and collect my items. Tried using Ivy, it made me fill out a lost item report. However I left a couple of items in the old room safe. One hour later I received a call stating my room was ‘uninhabitable’ and I was being upgraded to a nicer room. Well, Ivy sucks!! After one night stay, the TV wouldn’t turn on, i had to put in a service request. They don’t answer the phones for service requests, so text to Ivy. And they unexplainably put a much higher hold on my credit card and charged a higher resort fee each then stated on website and what i was told at check in. This is my 2nd trip this year and although I early check in online before arriving to the hotel - each time I arrive the system states my rooms not ready and I will receive an email when it is. There is a lack of quality and customer service in major areas.
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